At My Fashion Fits, we believe shopping should feel reassuring from start to finish. Managed by Mandoriaan Harbor Loop Private Limited, our platform is built to help you make purchases with confidence, knowing there is a clear process in place if something does not work out. Throughout this policy, “we,” “us,” and “our” refer to Mandoriaan Harbor Loop Private Limited, while “you,” “your,” and “user” refer to the customer placing an order.
By completing a purchase on our website, you agree to the terms outlined in this Returns & Refund Policy. The sections below explain when items are eligible for return, how to request a return, and how refunds are processed, so you always know what to expect.
Not every item feels right once it arrives, and we understand that preferences can change. To keep returns fair and efficient, we follow clear eligibility conditions that apply to all return requests.
Products must be unused, unwashed, and in the same condition as they were delivered, with original tags, labels, and packaging fully intact. Items showing signs of wear, washing, alteration, or missing components cannot be accepted for return. These requirements help us maintain quality standards for all customers.
Return requests must be submitted within 48 hours of receiving the order by contacting our customer service team. Requests that fall outside this timeframe or do not meet the stated conditions may not qualify for return.
We aim to make the return process simple and easy to follow, without unnecessary steps. If you decide to return an item, the first step is to inform us so we can guide you correctly.
To initiate a return, send an email to our support team with your Order ID and a brief reason for the return. If the product is damaged, defective, or different from what was ordered, please include clear photos or videos showing the issue. This helps us review your request quickly and accurately.
Once your request is reviewed and approved, we will share detailed instructions on how to proceed. Returns that do not follow the provided guidelines may not be accepted, so we recommend following each step carefully.
We know that clarity around refunds is important once a return is sent back. After we receive the returned item, our team inspects it to confirm that it meets all return eligibility requirements.
If the return is approved, the refund will be processed to your original payment method within 5 to 7 business days. You will receive a confirmation once the refund has been initiated, allowing you to track it with your payment provider if needed.
In some cases, returned items may not fully meet our return conditions. This could include missing packaging, tags, or minor damage that was not reported earlier.
When this happens, we may issue a partial refund based on the condition of the item and at our discretion. This approach helps balance fairness while still offering a reasonable resolution where a full refund is not applicable.
If you receive an item that is damaged, defective, or not the product you ordered, we want to resolve the issue as quickly as possible. These situations are treated with priority to ensure minimal inconvenience.
Please raise your return request within 48 hours of delivery and include clear photos or videos highlighting the issue. Sharing accurate details allows us to assess the situation promptly and provide the most suitable resolution.
We understand that questions can arise at any stage of the return or refund process. Our support team is available to help clarify steps, review requests, and guide you through the process.
If you need assistance, you can contact us at mandoriaanharborlooppvtltd@gmail.com, and we will be happy to support you with any return or refund-related concerns.